Week 2

Video Lectures

 

Unit 2: Email basics 

 

Unit 3: Email Responding to complaints

Required Reading

Unit 3 Lecture notes

 

Practice

 

Reply to this complaint

 

Quizes​

Email survey

 

Suggested sequence:

1. Watch the video lectures.

2. Do the readings.

3. Do the practicum exercises.

4. Take the quizzes.

For best audio experience use earbuds or a headset.

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